Privacy and Terms
Last updated: 28/11/2025
At Bespoke Creations, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or contact us.
1. Information We Collect
We may collect the following information when you use our services:
Personal Information
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Name
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Email address
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Phone number
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Billing/delivery address
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Order details
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Business information (for B2B clients)
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Design Information
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Images you send us
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Logos
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Artwork
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Design notes or preferences
(This is only used to create your personalised items.)
Payment Information
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Payments are processed securely through trusted third-party providers (e.g., PayPal, Stripe).
We do not store or have access to your full card details.
Website Usage Data
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We may collect basic analytics such as page visits and browsing behaviour to improve our website. This does not identify you personally.
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2. How We Use Your Information
We use your information to:
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Process and fulfil your orders
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Contact you to discuss your design requirements
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Create and personalise products
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Provide customer support
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Respond to enquiries
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Improve our services and website
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Meet legal and accounting obligations
For business clients, we may also use your logo or business name only with your permission for portfolio or social media examples.
3. How We Store & Protect Your Data
We keep your information secure through:
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Password-protected systems
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Secure email access
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Encrypted payment providers
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Restricted internal access
We keep your approved designs on file for future reprints or business orders, unless you request for them to be deleted.
4. Sharing Your Information
We never sell your information.
We only share your data with trusted third parties when necessary, such as:
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Payment processors (e.g., PayPal, Stripe)
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Delivery couriers
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Website hosting providers
These companies only receive the information required to perform their functions.
5. Marketing
We may contact you occasionally with updates, offers, or new products — but only if you choose to opt in.
You can unsubscribe at any time.
We will never add you to marketing lists without your permission.
6. Your Rights
You have the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request deletion of your data
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Ask us to stop using your data for marketing
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Request a copy of any personal data we hold
To exercise any of these rights, simply email:
7. Cookies
Our website may use basic cookies to improve your browsing experience and help us understand website traffic.
You can disable cookies in your browser settings at any time.
8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
📞 07925 937466
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