Orders & Shipping

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How long does custom jewellery take?

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💬 Important Information

Custom jewellery is handmade with love and care. Please allow a little extra time for your special piece to be created.

 

🕊️ With ashes:
Once your order is placed, we’ll send you an ashes collection kit. From the time we receive the ashes, your jewellery will be crafted and ready within 1–2 weeks, including the entire process.

 

📦 Without ashes:
Custom jewellery that does not require ashes is typically ready within 3–5 working days.

 

🚚 Delivery:
Standard delivery after completion takes 2–3 business days.

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​How long does shipping take?

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We aim to process and ship orders within 2 to 3 business days. Custom pieces, including memorial jewellery, may take longer. You will receive a tracking link once your order has been dispatched.

 

What if I need my order quickly?

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If you need an order urgently, please contact us at Landaenquiries@gmail.com, and we’ll do our best to accommodate your request.

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Do you ship internationally?

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Unfortunately, not at the moment. But we are hoping to in the near future.

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Custom Jewellery & Memorial Pieces

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Can I customise my jewellery?

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Yes! We offer personalisation options, including engraved messages, birthstones, and unique designs. Simply select the customisation options on the product page or contact us for special requests.

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How does ordering jewellery with a loved one’s ashes work?

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For memorial jewellery containing ashes, we will send you a kit that includes:

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• A small pot for the ashes

• A spoon to measure the amount needed

• Gloves for handling

• A guide on how to collect and send the ashes back to us safely

 

Once we receive the ashes, we will begin crafting your special piece.  Any unused ashes will be respectfully returned with your completed jewellery.

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Hampers & Custom Gifting

 

​​Can I create my own hamper?

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Yes! Visit our "Create Your Heavenly Hamper" page to mix and match items for a fully personalised gift.

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Do you offer corporate or bulk orders?

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Yes! We can create custom hampers for corporate gifts, weddings, and special occasions.

 

Contact us at Landaenquiries@gmail.com for more details.

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Returns & Care

 

​​Do you accept returns or exchanges?

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Due to the custom nature of our jewellery and hampers, we do not accept returns unless the item arrives damaged or incorrect. If you have an issue with your order, please contact us within 2  days of receiving it.

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How do I care for my jewellery?

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• Keep your jewellery dry and away from harsh chemicals.

• Store in a jewellery box when not in use.

• Clean with a soft cloth to maintain its shine (Every jewellery order will receive one)

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If you have any other questions, feel free to reach out at Landaenquiries@gmail.com or send us a message on social media! 💫

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