1. What does Bespoke Creations offer?

 

Bespoke Creations is both a business-to-business supplier and a fun, personalised gift shop for everyday customers.

 

We create custom items, including mugs, tote bags, hoodies, tops, computer mats, coasters, workwear, branded merchandise, and personal gifts — all designed exactly to your needs.

 

 

 

2. How do I place an order?

 

Place your order through our website by completing the start an order form.

Once complete, Checkout. You will receive an email from one of our BC team members who will then guide you on the next steps.

 

You will have the opportunity of 3 proofs to make your design perfect! You will then receive a proof contract which requires a signature to say your happy either the order design. Printing will then begin!

 

 Whether you’re a business ordering branded merchandise or a customer buying a personalised gift, we offer one-to-one support with every order.

 

 

3. I don’t have artwork — can you design something for me?

 

Yes! We can create a full custom design for you.

 

There is a one-off £10 design fee for creating your artwork. You’ll receive a proof to approve before printing begins.

 

 

 

4. How long will my order take?

 

Most personalised items take 3–7 working days after proofed.

Larger or business orders may take slightly longer.

We’ll give you a clear estimated timeframe during your design call.

 

 

 

5. Do you work with businesses as well as individuals?

 

Yes — we work with both:

 

• Business clients (branding, uniforms, bulk orders, merchandise)

• Everyday customers (personal gifts, fun designs, one-off items)

 

No order is too big or too small.

 

 

 

6. Do you require a deposit?

 

Some custom or larger orders may require a deposit.

Full payment is needed before printing starts.

 

 

 

7. Will I see my design before it’s printed?

 

Yes — we always send a digital mock-up for approval.

 

 

 

8. Can I order just one item?

 

Absolutely!

We offer single items, small runs, and large bulk orders depending on your needs.

 

Bulk and business orders may receive discounted rates.

 

 

 

9. What if I want a design that isn’t shown on your website?

 

Not a problem — we specialise in completely custom designs.

Complete the start an order form, we will go from there!

 

 

 

10. Do you accept urgent orders?

 

We do when possible.

Email us after placing your order and we’ll let you know if we can meet your deadline.

 

 

 

11. Can I make changes after placing my order?

 

Changes can be made during the design stage. You will have 3 proofs, a Proof contract will then be sent to yourself, we require a signature for us to then go ahead with the order. 

 

Once your proof is approved and printing begins, changes are not be possible.

 

 

 

12. Do you offer delivery or collection?

 

Yes, we offer:

 

• UK delivery

• Local collection (details provided after ordering)

 

 

 

13. Are personalised items refundable?

 

Personalised items are non-refundable unless damaged or faulty on arrival.

Please check your proof carefully before approving.

 

 

 

14. Do you keep my design on file?

 

Yes — once approved, we keep your design for future reprints or repeat business orders.

 

 

 

15. Do you offer branded merchandise for companies?

 

Yes! We create:

 

• Staff uniforms

• Branded workwear

• Office mugs & mats

• Promotional merchandise

• Event & team clothing

• Bulk orders

 

We’re proud to be a friendly, personal B2B supplier as well as a fun custom shop for everyday customers.